Route/support
Updated2026-07-04
ScopeOne image at a time
01
How to reach us
We are an online service and provide support by email at support@mangagic.com. We aim to respond within a few business days.
One inbox handles every request type — account and billing help, safety and abuse reports, privacy requests, and copyright/IP notices. Tell us which applies so we can route it internally.
02
What to include
To help us resolve your issue quickly, include the relevant details for your request type:
- Billing: your order ID or Paddle receipt reference.
- Generation problems: the project, generation, and output identifiers if available.
- Safety or IP: the content identifier, the issue, and how to contact you.
03
Privacy and rights requests
To access, correct, export, or delete your personal data, email support@mangagic.com. To report content that infringes your rights, use the DMCA / IP process. We keep a record of each request and its resolution.
Case intake
Open local case
M0-local creates an internal ops case only. Public email and external helpdesk routing still need launch review.